HE
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I have been using Anonymizer since the "free trial" period when it was launched . . . I have found it to be accurate, timely and, most of all, when there is a glitch, the staff is very responsive to my emails and my calls. There have been times of glitches with changes, etc., but never anything to cause me to want to change products.
Past week has been real decline in usefulness and speed. After a looooong wait, pages cannot load. Protection shuts off frequently & then restores/reconnects Service suggested changing one setting. Worked one day, now back to problems. Have used for years. This past week has been so much trouble that I am researching alternatives. Not an IT person so change would be a hassle...but I'm getting fed up.
No customer services, so nothing was solved. It worked for the first month, then started having problems connecting. I asked for assistance via email for a few months, but the customer service were not available, not responding to my email to solve my problems. After 4 month later, I deleted the icons. Wasted the year membership:/
